So I’ve tried different types of batteries and I’ve been mainly using Duracell because that’s what I recommends using. However Every time I put battery’s in it says the remote is low on batteries and dies a few minutes later so I have to swap out batteries. Has anyone every experienced this or know a fix or did I just get unlucky and get a bad remote.
Hi Cole3,
Thank you for letting us know about the remote battery drain issue you are experiencing.
Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp
If you are still having any issues, please provide the serial number of your Roku device so we can assist further.
Regards,
Mary
I am on my second tv and remote and they both die per the original post.
Hey toddsansom
Thanks for the post.
If you're experiencing rapid battery drain on your Roku TV remote, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
We appreciate your understanding.
All the best,
Kariza
my sn.is SOAH51447D9E / MODEL #3941X . my batteries have to be replaced at lest every week or sooner. i have tryed the factory restart and the remote pairing and niether helped. i think the remote has futher problems and needs replacing. can you help with this ?
Hi catfish32,
Thanks for reaching out regarding your battery drain issue and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Please let us know if there's anything else we can help you with.
Best regards,
Mary
If this is a point-anywhere remote that controls the Roku via wifi-direct (as opposed to a direct line of site remote that controls via infrared) I've seen some indication that this can be caused by your router using a channel that is crowded with a bunch of nearby routers using the same channel. Your remote has to work too hard constantly sorting through the information packets from all those other remotes and it uses up the batteries much too quickly.
If you know how to access your router's setup, see if setting your router to use a different channel helps. In the 2.4 GHz wifi band, channels 1, 6, and 11 often give the best performance as they do not overlap each other. It can also help to set the router to use 20 kHz bandwidth instead of 40, to minimize interference from adjacent channels.
One (1) of my Roku streaming sticks goes through batteries every few weeks, which is really odd considering I rarely if ever need to replace the batteries on the other streaming sticks paired with different TVs. Seems like a malfunction with this one streaming stick. Any suggestions?
The only fix I found was to switch to using apple tv and get rid of the roku. Which is unfortunate because I like the roku and do not like apple.
Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
Danny, Thanks for the reply, please see below. The FCC ID is a bit difficult to read.
SKU = 3226000674
RC-EL1
FCC ID: TC2-R1028
