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sonnyncher's avatar
sonnyncher
Binge Watcher
4 years ago
Solved

Roku Remote Control Will Not Work, Unable to Sync

Roku Serial Number, YG00DH988102.

 

I purchased this in 2019.

 

Remote control was fine, now it will not work. I changed the battery, made sure they are seated properly.

 

I unplug and unplug my Roku, but the remote has no effect.

 

I don't have the enhanced remote where there is sync button. 

 

Please help!!!!

remotes

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago
    sonnyncher wrote:

    I don't have the enhanced remote where there is sync button.

    If there is no pairing button then this is a direct line-of-sight infrared (IR) remote. 

    Troubleshooting an infrared (IR) remote:
    • Of course, make sure you have good batteries installed.
    • Be sure the front face of your Roku is viewable and facing your viewing location.
    • Make sure there is nothing blocking the direct line between you and the Roku.
    • Check for interference with the IR signal -- some fluorescent lights may interfere, as can direct sunlight.
    • You can check if the IR signals are being sent in the first place by pointing your remote at a digital camera, even one build into a phone or tablet, and pressing some remote buttons.  If the remote is sending signals you should see them flash on the camera view screen.