Forum Discussion

anejohn's avatar
anejohn
Newbie
2 years ago
Solved

Roku remote control glitch

Recently have had remote glitches when selecting channels, searching titles or movie selections. When using the up, down, left or right keys (arrows) the the curser jumps multiple spaces instead on a single space. The only way to remedy this problem is to keep pushing buttons back and fourth in the hope it will land on the right key or use the remote function on my iPhone which works normally. 
Any suggestions?

remotes
  • makaiguy's avatar
    makaiguy
    2 years ago

    anejohn-

    You may have received an upgrade to your Roku software, and you just need to restart your Roku. [Note: If you have a Roku TV with "Fast TV Start" enabled, turning it off/on just puts it in/out of a standby mode and does not give you a full restart.]

    Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

6 Replies

Replies have been turned off for this discussion
  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    anejohn-

    You may have received an upgrade to your Roku software, and you just need to restart your Roku. [Note: If you have a Roku TV with "Fast TV Start" enabled, turning it off/on just puts it in/out of a standby mode and does not give you a full restart.]

    Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

    • normalgutz's avatar
      normalgutz
      Newbie
      2 years ago

      Thank you! Such an easy fix.  I thought I was gonna have to guy a new remote. 

  • Joset's avatar
    Joset
    Channel Surfer
    2 years ago

    I have 5 roku tvs and 2 roku express all recently started acting up, channel search is a nightmare as they don’t stop searching. I purchased two LG controls for Roku TVs, that fixed the issues. I hope Roku fixes this glitch. I am also using the app on my iPhone to bypass the issues. 

  • nanared's avatar
    nanared
    Newbie
    2 years ago

     I just pull the plug and wait a few minutes then plug it  back in but it only last a few days then you have to do it again.

    • Png0210's avatar
      Png0210
      Channel Surfer
      2 years ago

      EXACTLY THIS. It makes no sense for the responder who keeps saying the solution is to unplug/restart the Roku. This issue needs to be addressed by an actual Roku employee who has queried the data to solve the root of the problem. Continuing to have someone reply with “unplug it to restart it” only helps Roku ignore customers who need a permanent solution.