Roku Remote Control Compatibility

Question

I am at a loss of what to do regarding my setup, and if my Roku remote is capable of controlling everything. Here is my setup:
Samsung: UN50KU6300F MFD date FEB 2017
Soundbar: HW-Q65C MFD date MAR 2025
Roku Ultra Player with Voice Remote pro: 4850X
My Roku is plugged into the soundbar via HDMI cable, and then another HDMI cable from soundbar to HDMI ARC/CEC port.&nbsp;I set everything up through Roku and my TV for my ROKU remote to turn everything off and on and have volume control. Have sound selection output set to HDMI on my TV. Anynet+ is set to ON as well. On the ROKU advanced system settings the auto adjust refresh rate is set to on, HDR Subsampling is set on 4:2:2, and HDR is set to “always on” Display type is set to automatic. &nbsp;I’m not sure if any of these settings are affecting my issue. My ROKU remote will power and control everything fine for a few days, and then all of a sudden will just stop working to power the tv and soundbar off and on, which causes me to have to use multiple remotes to turn everything off. I’ve tried unplugging all power and HDMI cables to reset everything, sometimes it will work and sometimes it will not. I have replaced HDMI cables as well and made sure they were 4K 2.1 cables, still the same result. I have even returned my soundbar cause it was still under warranty and that did not fix the issue either. Could the problem be that my TV’s HDMI ARC port is going bad? Or is something not communicating correctly? Don’t know if my TV is too old and can’t support this? I’m at my wits end with this and I really don’t want to buy another TV, and maybe there is something I am missing but I have been dealing &nbsp;with this for a couple months and am getting tired of dealing with it

Frank0623 · Answer

Volume doesn’t fail, but I do notice that when I press the power button the LED light on the remote will pulse white. I did not try and connect the Roku player directly to the TV, and when I re-run the setup remote for TV control it will take a multiple tries to try and obtain a correct code- and most times it’s says paring is unsuccessful. Don’t know if it’s an issue having a Samsung soundbar and Samsung tv with codes getting confused to connect, like it’s trying to connect to both?

RokuArcelyn · Answer

Hey there! Frank0623​&nbsp;
It appears your Roku remote has stopped controlling the power functions on your TV and soundbar. To get further info,

When the Roku remote stops controlling power, does volume control also fail, or only power on/off?
Does the issue occur if the Roku Ultra is connected directly to the TV instead of through the soundbar?
When the remote fails, does it still control the Roku player itself (navigation, playback)?
Have you re‑run the Roku remote setup (Settings &gt; Remotes &amp; devices &gt; Set up remote for TV control) after the issue occurred?

Looking forward to your response!
Roku Community Team

Frank0623 · Answer

If I connect the Roku directly to the tv, won’t that defeat the purpose of having to use two remotes? (One to turn on the tv/roku, one to turn on the soundbar?)

RokuEmmanuel-D · Answer

Thanks for the info! Frank0623​&nbsp;
Let's try narrowing things even further!
How about we try testing with a smartphone: install the Roku mobile app and control the Roku over Wi‑Fi. If app control works reliably, the issue is remote/IR/CEC related, not Roku player networking.
Let us know what you find!
Roku Community Team

RokuEmmanuel-D · Answer

&nbsp;Frank0623​, no, connecting the Roku directly to the TV won’t force you to keep using two remotes. You can choose one of several reliable setups so a single remote (TV, Roku, or universal) controls power and volume while the soundbar receives audio automatically.
Roku Community Team

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Roku Remote Control Compatibility

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