Forum Discussion

5995's avatar
5995
Channel Surfer
2 years ago

Roku remote changes volume to max on it own, unmutes on its own.

I have searched and anything I found is from back in 2023. Check my stick+ for updates, and it was last updated this past week. 1) This AM it has "randomly" started changing volume to maximum. Whil...
Private Listening
remotes
TV power and volume control
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! 5995,

Thanks for the post,

We appreciate you reaching out to us about your Roku remote. We're pleased to assist.

we would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

5995's avatar
5995
Channel Surfer
2 years ago

Mod 3810RW Roku Stream stick+

Ser YH007 N198305

Software Ver 12.5.5 BLD 4174-50

DEV ID 2259D 7198305

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Checked access on both the TV and Stick and to ensure they are OFF (no reading of what is on screen for those with vision issues).  Recycled both, and problem has not repeated since (they were both off).