Forum Discussion

Isak's avatar
Isak
Reel Rookie
3 months ago
Solved

Roku Remote causes playback pausing randomly

I’m having issues with my Roku Express 4K+ (3941X2) randomly pausing playback every couple of seconds. It started yesterday after about 1 month of use. What I noticed was that the issue stopped whe...
remotes
  • RokuHaz-M's avatar
    RokuHaz-M
    3 months ago

    Hi Isak 

    Thanks for getting in touch!

    There are several possible reasons why we might be facing this issue, so let’s team up and pinpoint the problem together! Could you try unplugging the Wi-Fi router from the wall outlet and waiting for a couple of minutes before plugging it back in? After that, please let me know if the issue persists. 

    Keep me posted!

    Roku Community Team

RokuHaz-M's avatar
RokuHaz-M
Community Moderator
3 months ago

Hi Isak 

Thanks for getting in touch!

There are several possible reasons why we might be facing this issue, so let’s team up and pinpoint the problem together! Could you try unplugging the Wi-Fi router from the wall outlet and waiting for a couple of minutes before plugging it back in? After that, please let me know if the issue persists. 

Keep me posted!

Roku Community Team