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redioenbamango's avatar
redioenbamango
Reel Rookie
4 years ago
Solved

Roku remote can not pair Rocku Streaming Stick 4K can't have the Remote Pair all it shows on the TV

Roku Streaming Stick 4K can't have the Remote Pair all it shows on the TV is " Pair your remote and I have everything Roku technical pages adviced me to do and it still does not work, and it  purchas...
remotes
  • redioenbamango's avatar
    redioenbamango
    4 years ago

    Model: 3820X   

    SN: S08Y41CPH94E   

    Thanks for your email.

    Kind Regards 

    Urban Dangleben 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

redioenbamango

Thanks for the post.

If you are unable to pair you remote after following the steps outlined in our Support page here: Pair your voice remote, can you please provide the serial number/device ID on your Roku device ? I'll be able to assist you further from there.

 

Thanks,
Danny

Mikestick77's avatar
Mikestick77
Newbie
3 years ago

I have a 3811x sn 253197621672. The other day navigation stopped working. Tried all troubleshooting to no avail. Bought a new 4k stick, setup was not smooth but finally got it working. About an hour later turned TV back on (Samsung) and it had unpaired and won't re-pair. Stick behaving just like last one (unplug/replug, light blinks then goes off). Can you help?

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