Forum Discussion

redioenbamango's avatar
redioenbamango
Reel Rookie
4 years ago
Solved

Roku remote can not pair Rocku Streaming Stick 4K can't have the Remote Pair all it shows on the TV

Roku Streaming Stick 4K can't have the Remote Pair all it shows on the TV is " Pair your remote and I have everything Roku technical pages adviced me to do and it still does not work, and it  purchased in the year 2022

remotes
  • redioenbamango's avatar
    redioenbamango
    4 years ago

    Model: 3820X   

    SN: S08Y41CPH94E   

    Thanks for your email.

    Kind Regards 

    Urban Dangleben 

11 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    redioenbamango

    Thanks for the post.

    If you are unable to pair you remote after following the steps outlined in our Support page here: Pair your voice remote, can you please provide the serial number/device ID on your Roku device ? I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • redioenbamango's avatar
      redioenbamango
      Reel Rookie
      4 years ago

      Model: 3820X   

      SN: S08Y41CPH94E   

      Thanks for your email.

      Kind Regards 

      Urban Dangleben 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi redioenbamango,

        Thanks for keeping in touch and providing the additional information.

        I have passed along your information to our Support team. They will follow up and assist you.

        We appreciate your patience for the time being!


        Best regards,
        Mary

    • ajnos16's avatar
      ajnos16
      Newbie
      3 years ago

      RokuDanny-R RokuMary-F 

      I am having the same issue with Streaming Stick 3820x. We have tried everything to reset, but the remote refuses to pair. 

      Serial ID #: so8y418hfyn4

      Thank you!

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi ajnos16,

        We appreciate you reaching out to the Roku community!

        We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

        If you need any additional help and we’ll follow up to continue assisting you.


        Best regards,
        Mary

    • Mikestick77's avatar
      Mikestick77
      Newbie
      3 years ago

      I have a 3811x sn 253197621672. The other day navigation stopped working. Tried all troubleshooting to no avail. Bought a new 4k stick, setup was not smooth but finally got it working. About an hour later turned TV back on (Samsung) and it had unpaired and won't re-pair. Stick behaving just like last one (unplug/replug, light blinks then goes off). Can you help?

      [personal information removed]