Forum Discussion

jfire7887's avatar
jfire7887
Channel Surfer
11 months ago
Solved

Roku remote buttons are also affecting TV volume

various buttons on my Roku remote change my TV volume, either in addition to or instead of, what they should be doing

model 3900RW - Roku Express

software 13.0.0 build 24056-51

TV is branded RCA but no idea which company licensed the name rights in the mid-201x's

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello! jfire7887,

    Welcome to the Roku Community! 

    Thank you for reaching out to us about your Roku remote. We're pleased to assist.

    Remote issues are different based on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: A Roku simple remote or a Roku voice remote.

    All Roku voice remotes have a voice button located near the purple directional pad. The button has either a microphone or a magnifying glass icon.

    If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple remote.

    After you've figured out what Roku remote you have, visit the article for your specific remote.

     If your Roku voice remote is not controlling the power and volume on your TV, learn how to fix TV control issues.

    Thanks,
    Arjiemar

6 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    11 months ago

    Hello! jfire7887,

    Welcome to the Roku Community! 

    Thank you for reaching out to us about your Roku remote. We're pleased to assist.

    Remote issues are different based on the type of Roku remote. Before you begin troubleshooting, first determine which type of remote you use with your Roku streaming device: A Roku simple remote or a Roku voice remote.

    All Roku voice remotes have a voice button located near the purple directional pad. The button has either a microphone or a magnifying glass icon.

    If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple remote.

    After you've figured out what Roku remote you have, visit the article for your specific remote.

     If your Roku voice remote is not controlling the power and volume on your TV, learn how to fix TV control issues.

    Thanks,
    Arjiemar

    • jfire7887's avatar
      jfire7887
      Channel Surfer
      11 months ago

      I don't want my remote to control either TV volume or TV power.  I am fine using my TV remote for those.

      • jfire7887's avatar
        jfire7887
        Channel Surfer
        11 months ago

        I went to the article.  I have a simple remote, also referred to there as a players remote.

        1) I am not having missed button presses.  My button issues are different and not addressed there.

        2) I have alkaline Not for Retail Sale OEM Duracells that probably came with the unit.  Engraved dates are 11-2017 and 11-2024, presumably manufacture and expiration.  Note that my issue started happening a few years ago, I'm only now annoyed enough to look for help about it, so the batteries would've aged out too soon.

        3) There is no corrosion on the batteries, and the remote is not warm (though the Express is).

        That is all the article addresses, nothing about my specific issue.  Has the issue been seen before?

    • jfire7887's avatar
      jfire7887
      Channel Surfer
      8 months ago

      The reply by RokuArjiemar was not the solution, don't know who accepted it as such.