Forum Discussion

johnwilliam's avatar
johnwilliam
Newbie
3 years ago

Roku remote battery draining in 2 weeks

The Roku 4K is defective, it "eats" batteries. One week if you are lucky, then they need to be replaced. I found out that if you remove one when it stops working, then replace the same on back in, th...
remotes
Flight71180's avatar
Flight71180
Reel Rookie
3 years ago

I am in the same boat I need someone to reach out please I can’t put in new batteries every 3 days. 

model 3941x

12.0.0 • build 4184-CR

Batmanborg's avatar
Batmanborg
Newbie
3 years ago

I have to put new batteries on remote every week

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi Batmanborg Flight71180,

    Thanks for posting in the Roku Community!

    We want to assure you that your concerns are noted, and we'll do our best to assist you. We're sorry to hear about the experience you had regarding battery drain with your Roku remote. For us to better assist, kindly provided the following details:

    • Could you elaborate the specific issue of the battery drain issue you have?
    • When did this issue started to occur?
    • How often do you use the remote?

    With more information, we'll be able to assist you better.

    All the best,
    Kash

    • Amelia70's avatar
      Amelia70
      Streaming Star
      3 years ago

      Still amazing that the remote not holding a charge is still a big problem . After a big battle 2 years ago roku replaced my remote but I own 4 of them and this problem has been ongoing for more than 3 years at least. It’s the new 4k remotes with and without ear plugs that are the problem for the streaming sticks. My older non 4k without any voice is still good after 5 years or more. 

      I’ve read that the rechargeable remote has similar problems as well. 

      Shame on roku for not fixing this problem permanently. 

      • JPMartin's avatar
        JPMartin
        Newbie
        3 years ago

        I am having the exact same problem with my 4K remote, replacing batteries about once per week.

        Roku, you have a defective product and a lot of frustrated customers.  What are you going to do to fix it?

    • Kn61wf's avatar
      Kn61wf
      Newbie
      3 years ago

      I have the same issue with the battery draining quickly. The remote is only about two months old 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi Kn61wf,

        Welcome to the Roku Community!

        Thanks for letting us know about this behavior you had with the Roku remote draining quickly. Could you provide us with the following information mentioned above? In this way, we'll be able to have a closer look and understand the issue you're having so we can provide our best solution.

        Keep us posted!

        All the best,
        Kash