Forum Discussion

johnwilliam's avatar
johnwilliam
Newbie
3 years ago

Roku remote battery draining in 2 weeks

The Roku 4K is defective, it "eats" batteries. One week if you are lucky, then they need to be replaced. I found out that if you remove one when it stops working, then replace the same on back in, th...
remotes
RokuAustin's avatar
RokuAustin
Community Manager
3 years ago

Hi there, johnwilliam, and welcome to the Roku Community.

Something may be going on with your remote and you may need a replacement. 

Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster...

  • Heavy usage of private listening on the remote itself--using the mobile app will save your batteries!
  • Congested Wi-Fi network around the device--the reason for this is that most remotes will use RF to connect to your Roku player and constant reconnection will use more battery.
  • Or viewing lots of short-form content, like YouTube, where a streamer could go through a few hundred button presses in an hour.

By the way, we also offer the Voice Remote Pro, which is a rechargeable remote with private listening, voice search and voice commands, two programmable shortcut buttons, lost remote finder, and you'll never buy a pack of batteries again. It also comes with the latest Roku Ultra and the new Plus Series Roku TV made by Roku.

We'll have a member of our support team reach out and see if a replacement remote helps.

Thanks,
Austin

  • Flight71180's avatar
    Flight71180
    Reel Rookie
    3 years ago

    I am in the same boat I need someone to reach out please I can’t put in new batteries every 3 days. 

    model 3941x

    12.0.0 • build 4184-CR

    • Batmanborg's avatar
      Batmanborg
      Newbie
      3 years ago

      I have to put new batteries on remote every week

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi Batmanborg Flight71180,

        Thanks for posting in the Roku Community!

        We want to assure you that your concerns are noted, and we'll do our best to assist you. We're sorry to hear about the experience you had regarding battery drain with your Roku remote. For us to better assist, kindly provided the following details:

        • Could you elaborate the specific issue of the battery drain issue you have?
        • When did this issue started to occur?
        • How often do you use the remote?

        With more information, we'll be able to assist you better.

        All the best,
        Kash