Forum Discussion

johnwilliam's avatar
johnwilliam
Newbie
3 years ago

Roku remote battery draining in 2 weeks

The Roku 4K is defective, it "eats" batteries. One week if you are lucky, then they need to be replaced. I found out that if you remove one when it stops working, then replace the same on back in, the remote will last for a couple of more clicks, but then it will die and wants new batteries. We have purchased a "big" box of Costco AAA batteries, just to feed the Roku, but it is very annoying to have had to do that and batteries are no longer cheep. The older Roku we have for upstairs is a non-4k Roku that has been working many months on its batteries, I can't even remember changing them. Something is wrong in the 4k design just admit it. I would bet many others have the same problem, they may not realize there is a battery problem in the 4k design.

Roku take notice, this is a real problem, and it reflects badly on your entire system. I like Roku for what it offers, but your 4K remote really sucks.  I have tried to contact you, but it is almost impossible. Maybe this discussion avenue will work.

remotes

14 Replies

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  • korisnik's avatar
    korisnik
    Reel Rookie
    2 years ago

    I have two devices; Roku Express 4K+ and Roku Premiere that have had this problem since day one. I've been using Roku products since 2007, and the older products did not have these issues. I like Roku, but when I add the money I have spent on batteries over the years, I am not exaggerating when I say I could have bought the newest Apple TV. I am changing batteries once a week at best. My next streaming product won't be Roku.

  • hrhqc's avatar
    hrhqc
    Newbie
    2 years ago

    I am having the same problem as the OP.

    I have had my Express since November 2022. I had no problem until May 2023.

    The remote batteries drain about every 10 days.

    I do not watch Youtube or use the remote heavily.

    I have never used the remote for private listening (if it’s even able to do that).

    I watch a couple of hours daily, usually on the same channel or at most 2.

    I started Googling on the computer and found this is a common, recurring problem for people.

    I hope someone can please help.

    • RokuAnjelie's avatar
      RokuAnjelie
      Community Moderator
      2 years ago

      Hi hrhqc,

      Greetings and welcome to the Roku Community!

      Thanks for bringing this to our attention regarding your Roku remote batteries draining quickly. Please be advised that we've passed along your information and concern to our Support team. They will reach out to you to assist you further. 

      If you have any other questions or concerns, please let us know. 

      Thanks,

      Anjelie 

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    3 years ago

    Hi there, johnwilliam, and welcome to the Roku Community.

    Something may be going on with your remote and you may need a replacement. 

    Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster...

    • Heavy usage of private listening on the remote itself--using the mobile app will save your batteries!
    • Congested Wi-Fi network around the device--the reason for this is that most remotes will use RF to connect to your Roku player and constant reconnection will use more battery.
    • Or viewing lots of short-form content, like YouTube, where a streamer could go through a few hundred button presses in an hour.

    By the way, we also offer the Voice Remote Pro, which is a rechargeable remote with private listening, voice search and voice commands, two programmable shortcut buttons, lost remote finder, and you'll never buy a pack of batteries again. It also comes with the latest Roku Ultra and the new Plus Series Roku TV made by Roku.

    We'll have a member of our support team reach out and see if a replacement remote helps.

    Thanks,
    Austin

    • Flight71180's avatar
      Flight71180
      Reel Rookie
      3 years ago

      I am in the same boat I need someone to reach out please I can’t put in new batteries every 3 days. 

      model 3941x

      12.0.0 • build 4184-CR