Forum Discussion

Ettah_1's avatar
Ettah_1
Newbie
4 years ago

Roku remote batteries keeps dying every week 😒

My roku remote batteries keeps dying every week. Is there a way to fix this? I'm tired of buying batteries all the time it's really annoying 
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Roku Batteries Questions
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Bonez,

Thanks for following up.

Our Roku Support team has reached out to you via email. We recommend checking for the email in your spam or junk folder if it's not in the inbox. As they will be the best in assisting you with this issue. 

Keep us posted and we'll continue assisting from there if needed.


Best regards,
Mary

Bonez's avatar
Bonez
Channel Surfer
3 years ago

Mary, no email from Roku in my email files, not even in my junk folder!

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Bonez

    Thanks for the follow up.

    Have you made sure to check the email account that is linked to your Roku account?


    Thanks,
    Danny

    • Bonez's avatar
      Bonez
      Channel Surfer
      3 years ago

      Yes, I do check the email associated with my account . . . .  Indeed, I know to keep coming back to this thread to re-state again & again that I’ve gotten no reach out from Roku tech because I get email notifications when new posts are made.

       

      But no, there is nothing in my email from Roku tech.  Just the emails letting me know you are once again suggesting I check my email for a note that Roku tech support never sends. . . 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Bonez

        Thanks for the follow up.

        If you are still unable to get in touch with our Support team, can you please verify your email address that is linked to your Roku account by sending me the email address in a PM? 

        I'll be able to pass the information along to our Support team.


        Thanks,
        Danny