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Roger7's avatar
Roger7
Reel Rookie
5 years ago
Solved

Roku remote asleep? How to wake it to turn on my streaming device

My Roku Voice Remote is asleep. Voice command will not turn on my Roku streaming device. How do I wake it back up?

remotes
  • Lives2Eat's avatar
    Lives2Eat
    4 years ago

    I FINALLY got my remote to work this morning by doing the following (from my app). Yay! Not sure why it suddenly stopped working but at least it's back.

      • On a Roku player, go to Settings > System > System restart > Restart

    When your Roku device displays the home screen, restart your remote.

    When the screen came back, I tried the scroll buttons and they suddenly worked. I didn't do anything to the remote itself. All the buttons are working again.

     

     

     

18 Replies

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  • Blablablah's avatar
    Blablablah
    Newbie
    4 years ago

    Same problem.   First two answers are terribad.   
    Maybe someone skilled/knowledgeable from Roku will show up.  
    My voice remote is in permanent pairing mode (green light won't stop flashing).  Using Roku remote for iOS, I can navigate with ease.  
    My exact meassage:  'Your voice remote is asleep.  To set up TV power and volume control, switch to your Voice Remote and press OK to continue.'

    I can adjust volume and power cycle with the Voice Remote.  It is not asleep.  I cannot navigate the Roku menu with the remote buttons. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      4 years ago

      Blablablah, the TV controls (power and volume) work completely different from the other functions, so they will work even if the remote isn't paired.  It is interesting that it says that the remote is sleeping and then tells you about setting up TV power and volume.  It should probably say that it's not paired.

      Have you tried the simplest possible remedy?  Restart the Roku from Settings->System->System restart.

      Have you tried setting up a new device from Settings->Remotes & devices?

  • Roger7's avatar
    Roger7
    Reel Rookie
    5 years ago

    It is a voice remote and the voice is sleeping.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      5 years ago

      Hi Roger7,

      Thank you for contacting us regarding your Roku Voice Remote Pro. We understand that your remote voice command will not turn on your Roku device.

      What Roku model device are you using?

      For Roku TV, enabling a feature on your Roku TV called Fast TV Start lets you make voice requests and listen to music, live radio, podcasts, and more when the TV screen is off.  If you have a Roku Streambar™, Roku Smart Soundbar, or Roku wireless speakers connected to your Roku TV, you can also listen to audio streamed from a Bluetooth® device such as a smartphone, tablet, or computer when the TV screen is off.

      You can enable Fast TV Start on your Roku TV at any time using the instructions below:

      1. Press the Home button on your Roku TV remote.
      2. Scroll up or down and select Settings.
      3. Select System, followed by Power.
      4. Select Fast TV Start.
      5. Highlight Enable 'Fast TV Start', and check the box to enable it.

      Once enabled, saying 'Hey Roku' and a voice command or pressing the microphone button on your remote will allow you to turn on your TV and play music even if the TV screen is off.

      We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I use my voice to search and control my Roku® device? | Official Roku Support

      If you still need help, please don't hesitate to keep us posted.

      Regards,
      Mary