Forum Discussion
5 Replies
- Drtrider55Newbie
Same here waiting for a new remote from roku they keep saying it was sent but that was 11 days ago as mine takes all my strength also on the volumes
- RokuEReyRetired Moderator
Hi Drtrider55,
Thanks for making your first post here in the Roku Community!
We've reviewed your account, and it seems like one of our support teams has already taken care of this.
We recommend continuing to work with them, and please keep an eye on your email address for future updates.
I hope everything works out.
All the best,
Rey
- RokuEReyRetired Moderator
Hi jeaster1,
Welcome to the Roku community!
We appreciate your inquiry regarding this remote problem and apologize for any inconvenience.
We appreciate the troubleshooting that was done on this. We would like to know if these buttons constantly require a hard press to function, or if they only function occasionally.
Furthermore, did this occur following the setup, or was it just recently?
To help you even more, please provide us with more information about this.
Thanks,
Rey- jeaster1Reel Rookie
It happened recently. And it’s all the time now.
- RokuJanadeeKRetired Moderator
Thanks for clarifying, jeaster1.
We're happy to continue assisting.
May we know what Roku device this remote pairs with? Providing us with this detail would also help:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
We're looking forward or your response.
Thanks,
Janadee