Roku remote application installed but won't connect to Onn Roku TV?

Hi mariaguadalupel,

Welcome to the Roku Community!

We hear you in this kind of situation. We'd like to be of assistance here to see how we can work on this. If you are having trouble when you try to connect a phone to your Roku TV system or streaming player, verify how you have the settings configured on your device. To use the Roku mobile app for iOS^® or Android^™ as your remote, your Roku device must be permitted to accept commands over the Wi-Fi network. There is a Control by mobile apps setting on your Roku device that when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device. When this setting is disabled, you must use your Roku remote and enable the setting again using the following steps.

1. Press Home on your remote 
    
2. Scroll and select Settings
3. Select System
4. Select Advanced System settings
5. Select Control by mobile apps
6. Select Network Access
7. Choose one of three options:
   
   
   • Default. For users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
   • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
   • Disable: For users who do not want a third-party app to be able to control their Roku device.

You can also check our support for additional information here: How to connect your phone to a Roku streaming device with the Roku mobile app

Let us know if this helps and if there's anything else we can do to further assist you.

Best regards,
Rey

Hi theelaurenn,

Thank you for your first post in the Roku Community!

I understand that your Roku mobile app is not connecting to the Roku TV. No worries, I am more than happy to help you with this.

Kindly follow the troubleshooting steps that were provided above by RokuERey it's one of the troubleshooting steps that can help you to resolve your issue.

In addition, I suggest you try these troubleshooting steps process:

Restart your Roku TV:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Restart the Roku mobile app:

• On an Apple device, swipe up or double-click the iOS home button and then swipe the Roku app to close it.
• On an Android device, press the Recents button and then swipe the Roku app to close it.

Connect to your Roku device manually:
Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

1. Launch the Roku mobile app
2. Tap Devices
3. Tap Get help
4. Select Connect manually
5. Enter the IP address of your Roku device and tap CONNECT

Please let us know if this helps you to resolve your issue.

Thanks,
Riamie