Forum Discussion

RDH55's avatar
RDH55
Newbie
10 months ago
Solved

Roku remote app isn’t connecting anymore

I’ve tried resetting my router restarting my tv , made sure phone and tv were on same network but still says cannot find device . Been trying for 2 weeks now and had to locate my actual remote for the tv inorder to use it . What is going on with the app ???? 

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  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi, SITTEALL000 RDH55. Welcome here to the Roku Community!

    We see that your Roku mobile app is not connecting with your Roku device, and we're here to assist you with this matter.

    Here are some troubleshooting steps to try: 

    • Ensure your Roku mobile app and device are connected to the same email address. (You can check this using the remote by navigating to Settings > System > About.)
    • Restart the router and Roku device by unplugging them and then plugging them back in after a few seconds.
    • Ensure that both your phone and Roku TV are connected to the same Wi-Fi network name and band. Most routers have two bands, 2.4 GHz and 5.0 GHz. It's important to check that both devices are connected to the same band to avoid any frequency mismatch between your Roku and phone.
    • Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

      1. Launch the Roku mobile app.
      2. Tap Devices  
         
      3. Tap Get help?
      4. Select Connect Manually
      5. Enter the IP address of your Roku device and tap CONNECT 

    For more information, you can visit this support FAQ on how to connect your phone to a Roku streaming device with the Roku mobile app.

    Please try doing this and see if it helps with what you're experiencing.

    Thanks,
    Jharra

2 Replies

  • SITTEALL000's avatar
    SITTEALL000
    Newbie
    10 months ago

    Same thing for me. I’m trying to turn on my tv and or connect with my app but it won’t work. Very frustrating and annoying! Sometimes my tv in my bedroom won’t be connected to the internet but the one which is like 10 steps away in my family room is connected to internet. Someone help! 

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      10 months ago

      Hi, SITTEALL000 RDH55. Welcome here to the Roku Community!

      We see that your Roku mobile app is not connecting with your Roku device, and we're here to assist you with this matter.

      Here are some troubleshooting steps to try: 

      • Ensure your Roku mobile app and device are connected to the same email address. (You can check this using the remote by navigating to Settings > System > About.)
      • Restart the router and Roku device by unplugging them and then plugging them back in after a few seconds.
      • Ensure that both your phone and Roku TV are connected to the same Wi-Fi network name and band. Most routers have two bands, 2.4 GHz and 5.0 GHz. It's important to check that both devices are connected to the same band to avoid any frequency mismatch between your Roku and phone.
      • Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

        1. Launch the Roku mobile app.
        2. Tap Devices  
           
        3. Tap Get help?
        4. Select Connect Manually
        5. Enter the IP address of your Roku device and tap CONNECT 

      For more information, you can visit this support FAQ on how to connect your phone to a Roku streaming device with the Roku mobile app.

      Please try doing this and see if it helps with what you're experiencing.

      Thanks,
      Jharra