Hoping someone can help meout here. My Roku remote started Not being able to hear me. I’ve tried the Roku app and that works fine for voice command but for some reason my remote doesn’t work anymore. Nothing is changed in my environment and I’ve done the normal troubleshooting techniques. Change the batteries, restarted the unit and repaired the remote. Does anyone here have an advice or a resolution to this?

Have had this issue for weeks now, on a 4K streaming stick. voice remote with magnifying glass search button, batteries were at 17% so changed them, still didn’t work. Tried repairing the remote, didn’t work. Checked for system update and the latest was available, I was on 11.0 and 11.5 was available. Installed that, still nothing.Surely this is a widespread enough issue for them to fix it? Crazy

Yup. Having the same issue as everyone else. Voice remote stopped being able to hear me. Batteries are new, tried repairing several times. Not ok. I’d like this resolved!

Is there a fix or not?I liked this function, what happened? Did the current update create a bug? Why won't you just answer the questions I changed the batteries, re-paired, turned to TV off and on several times, unplugged the stick, unplugged the power, systems update, factory reset; and non of these worked. So, what should I try next?

I’m wondering if maybe there is a bug in the update because I have the same version 11.0.0 build 4193-30 and my voice remote is now just a remote as well. Has been for a while now. not a noob here - 100% batteries, paired fine, has worked for ages as is, till it didn’t blah blah blah. The one thing I can see that is not the same - software version.Remote works 100% fine as it should with the exception of the microphone. I have scoured the web for someone with a clue and there is a ton of people with the same real problem. So either there are issues with the microphone taking a **bleep** on a lot of our voice remotes, or it’s a software thing. if roku tech wants to chat or some data you can email me tyjo2112 at the ya hoo, I won’t be monitoring this thread since there isn’t any solution here.

-steps to reproduce the issue you are seeing considering the problem is the voice function on the remote, do you seriously need to ask what steps you need to reproduce it?It’s no wonder Roku stock has become worthless

Roku remote “Unable to hear you”

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AvsGunnar
Community Streaming Expert
5 years ago
Is your Roku software up to update?
SETTINGS....SYSTEM....SYSTEM UPDATE....CHECK NOW
Should be at Software version 9.4.0 Build 4200
If so, or after manual update, then do a System Restart.
SETTINGS....SYSTEM....SYSTEM RESTART
See if that helps.
Also, some have had success rebooting their Router (probably resets/clears any interference that may be happening on network that may be affecting communication with remote) after performing above.
- boogernose
  Roku Guru
  5 years ago
  Obviously you need to stop eating while youre doing this.
  - trooper2
    Reel Rookie
    4 years ago
    Ha ha. I have the same problem as thie original poster. Can I get the 7 seconds of my life back I wasted reading your post?
- uspilot
  Newbie
  4 years ago
  Replacing the remote batteries fixed my issue.
  Apparently, the batteries had a low charge.

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Roku remote “Unable to hear you”

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