Forum Discussion

Jefedos's avatar
Jefedos
Reel Rookie
2 years ago

Roku reboots after restore

It happens on any streaming service does not happen while using the antenna. I have done a factory restore on the tv. My tv is connected by wifi not hardwired network, what else can I do or is this just a defective tv?

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Jefedos,

    Thank you for keeping us posted!

    We'd like to investigate this issue further. May we know when the issue started? Could you send us a photo of your running problem?

    We look forward to hearing from you soon.

    Thanks,

    John

    • Jefedos's avatar
      Jefedos
      Reel Rookie
      2 years ago

      This started happening in 2022 when I do restore it works for awhile and then starts the rebooting issue. There is no way to take a picture of the issue, it just reboots and the roku startup screen appears and takes me to the channel menu.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Jefedos,

        Thank you for the additional information!

        This may be related to a hardware issue. Have you tried contacting Westinghouse support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

        Thanks,

        John