Forum Discussion

schaefer45's avatar
schaefer45
Newbie
21 hours ago

Roku randomly goes into a cycle between the flying saucer, no signal image, and the home screen.

While watching it just pops to the purple flying saucer then cycles between the three screen.  sometimes it does this of r2 minutes and sometimes for 45.  it is very random I have chatted 8 times w...
home screen
tv & player support
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
20 hours ago

Hey there! schaefer45​ 

Sorry to hear about your experience, and we understand your concern with your Roku device being stuck in a reboot loop. 

Could you please confirm your Roku device model? If it's possible to go to the Settings, try navigating to Settings > System > About to find this info. Also, we weren't able to retrieve the photos you sent to our support team. It would be great if you could send them here so that it'll help us take a closer look. 

We hope to hear from you soon!

Roku Community Team