Forum Discussion

kathrynvh's avatar
kathrynvh
Newbie
10 months ago

roku pro unresponsive unless plugged in

I have seen this question on this forum but pairing the remote again did not resolve the issue. my remote is less than 6 months old. I have to walk to an outlet located far away to use the remote. would like a replacement. 

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi kathrynvh,

    Thank you for your first post here in the Roku Community!

    We understand you are having a problem with the Roku remote, which is unresponsive. We're happy to help you further. Kindly check your inbox, as we have sent you a private message.

    We look forward to hearing from you soon.

    Thanks,
    John