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macmaci's avatar
macmaci
Reel Rookie
3 years ago

Roku pro remote will not charge. Need a replacement.

I need to know how I can get a replacement. 

I have tried all suggestions posted in the previous post.

I do not see a serial number on my remote. It is the Roku voice remote pro.

Please provide a replacement method ASAP.

Thanks

remotes

3 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi macmaci 

    Thanks for reaching out here in the Community!

    Could you tell us specifically the troubleshooting steps you've tried? Please also provide us with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. We'll be able to further assist you from there.


    All the best,
    Kariza

    • macmaci's avatar
      macmaci
      Reel Rookie
      3 years ago

      I tried holding the button for 15 seconds.

      My serial number is 21307C872118

      Model 3810X

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        macmaci 

        Appreciate the reply.

        I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

        Your patience and understanding are greatly appreciated.


        All the best,
        Kariza