Roku Premier goes to recovery mode loop

What kind of **bleep**ing company does not offer support help for every product they produce. I think that is bull**bleep**. My son ruku premier box is not boot it keeps going into recovery mode and when I tried to go into the support page and tried to get device support in tells me the this devise is not eligible for support. This is bull**bleep** what ind of company does not stand behind the products they make. I can tell you this you have lost a customer for life and I will also be posting this all over social media and I hope it goes viral and ruins your company.