Forum Discussion

tmroz's avatar
tmroz
Channel Surfer
3 years ago
Solved

Roku Plus TV Base not stable

8 days ago I purchased a 55" Roku Plus TV. As I was securing the legs to the TV and realized the screws would not go in all the way (even with a lubricant) so it was wobbly.  I should have returned i...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Greetings tmroz 

    Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Plus TV. I can completely understand the frustration that this may have caused, especially with a brand new TV.

    Please be aware that I have passed along your concerns and details to our Support team. They will follow up and assist you further with your issue.

    If you need further assistance in the future with another issue, please don't hesitate in posting again in the Roku Community.


    Happy Streaming,
    Danny

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Domalmo,

    We're delighted to have you as a part of the Roku Community!

    Thank you for reaching out to us about your Roku TV. We're pleased to assist.

    In this situation, it would be best to contact our Support team. They have dedicated support channels, including email, chat, and phone support, to help customers in your situation. You can contact them here. 

    Thanks,

    Arjiemar

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Greetings tmroz 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Plus TV. I can completely understand the frustration that this may have caused, especially with a brand new TV.

Please be aware that I have passed along your concerns and details to our Support team. They will follow up and assist you further with your issue.

If you need further assistance in the future with another issue, please don't hesitate in posting again in the Roku Community.


Happy Streaming,
Danny

  • Domalmo's avatar
    Domalmo
    Newbie
    2 years ago

    Hello I just purchased a Roku TV today. I am having problems with the screws as well. They won't screw in all the way making the t.v unstable. They legs are very loose and unstable. It's a 40' select series. What should I do? I like the t.v but the legs will not screw in.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! Domalmo,

      We're delighted to have you as a part of the Roku Community!

      Thank you for reaching out to us about your Roku TV. We're pleased to assist.

      In this situation, it would be best to contact our Support team. They have dedicated support channels, including email, chat, and phone support, to help customers in your situation. You can contact them here. 

      Thanks,

      Arjiemar

    • Carolmoore2020's avatar
      Carolmoore2020
      Newbie
      10 months ago

      Hello, I just bought the 40” Roku TV and the screws won’t go in on mine either. Should I use the TV with the loose bases?

  • Thomas14's avatar
    Thomas14
    Newbie
    3 years ago

    Hi i have lost the screws for the base and can’t find info of what type of screws i need 

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      3 years ago

      Hi! Thomas14,

      Thanks for reaching out to the Roku Community. We are happy to help.

      We believe this support article may help answer your question. Roku-Made TV Mount Spec Chart

      Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.
      Thanks,

      Arjiemar