Roku Plus TV Base not stable
8 days ago I purchased a 55" Roku Plus TV. As I was securing the legs to the TV and realized the screws would not go in all the way (even with a lubricant) so it was wobbly. I should have returned it to Best Buy, but instead I used a washer and small nut to go on the screw and take up the extra space. Seemed fine and stable. Today, while watching the tv, it slipped off the legs, crashing into a table and chair. I'm assuming that over the 8 days, the vibration from the speakers loosened the screws till they finally came out. Broken glass and some minor furniture damage. The TV is a goner, of course. So glad no one was hurt but in different circumstances it could have been dangerous. Tried to contact Roku and let them know about it so the issue can be fixed before someone is hurt. They don't have a support email so I've tried contacting them via Twitter. It was a nice TV.
Greetings tmroz
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Plus TV. I can completely understand the frustration that this may have caused, especially with a brand new TV.
Please be aware that I have passed along your concerns and details to our Support team. They will follow up and assist you further with your issue.
If you need further assistance in the future with another issue, please don't hesitate in posting again in the Roku Community.
Happy Streaming,
DannyHello! Domalmo,
We're delighted to have you as a part of the Roku Community!
Thank you for reaching out to us about your Roku TV. We're pleased to assist.
In this situation, it would be best to contact our Support team. They have dedicated support channels, including email, chat, and phone support, to help customers in your situation. You can contact them here.
Thanks,
Arjiemar
