Forum Discussion

taywray's avatar
taywray
Reel Rookie
2 years ago
Solved

Roku Plus Series TV not saving Dolby Vision setting

On my Roku Plus Series TV (purchased in November 2023), I can’t seem to get my Dolby Vision preference to stick. Specifically: when streaming a show on Disney+ or Netflix in Dolby Vision, I have chan...
  • RokuERey's avatar
    RokuERey
    2 years ago

    taywray,

    Thanks for the extra details!

    In this case, we'd suggest troubleshooting one of the channels you're accessing that has been observed to have this behavior.

    To proceed, please follow the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select the Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Let us know how things turn out!

    Regards,
    Rey

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi taywray,

Greetings from the Roku Community!

We appreciate you for reaching out about this issue and we'd like to help you out to see how we can get started.

To proceed, please tell us more...

  • When did you start seeing the issue occur?
  • Have you tried any troubleshooting?
  • Have you ever used this before without seeing this behavior?

We will be able to isolate the case more effectively with further details.

Thanks,
Rey

taywray's avatar
taywray
Reel Rookie
2 years ago

Thanks for the reply! To answer your questions:

- I started noticing the issue within the last week. 
- I have not tried any specific troubleshooting steps. 
- The TV is new, and I have only recently started experimenting with the different Dolby Vision picture settings—so I don’t know for sure if there was a time when it didn’t exhibit this behavior, but not to my knowledge  

Thanks!

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    taywray,

    Thanks for the extra details!

    In this case, we'd suggest troubleshooting one of the channels you're accessing that has been observed to have this behavior.

    To proceed, please follow the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select the Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Let us know how things turn out!

    Regards,
    Rey

    • taywray's avatar
      taywray
      Reel Rookie
      2 years ago

      Just (belatedly) popping back in to say that the remove/restart/reinstall process seems to have solved the issue. Many thanks!

    • taywray's avatar
      taywray
      Reel Rookie
      2 years ago

      Thanks for the suggestion. Will give it a try and report back.