Roku player won't pair with new remote

I had to get a new remote for my Roku player because the lag was so awful. I got the Roku Voice Remote (with the microphone to the left of the power button so it does not have a pairing/reset button) and have got to the remote setup page, new remote flashing green after holding down the home and arrow button for 5 seconds yet my Ruko player says "no remote found". However, I am able to use the new remote the same as the old one with the exception that I cannot use the voice controls and the Roku player keeps acting like input is being received on repeat from the new remote when trying to watch a show (the pause/play/captions/subtitles screen pops up on repeat). When I try to use the voice controls it says "Sorry. Unable to receive audio from your remote. If this continues, trying pairing your remote again" --- mind you the whole time the new remote won't stop flashing it's green light which seems to indicate it's still in pairing mode.

I have restarted my Roku multiple times. I have checked that the software version is OS 12.0.0 which I read OS 9.4 or higher is required so I am assuming I am fine on that. 

Please help I am so tired of wasting my time on this.