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sillybilly13's avatar
sillybilly13
Newbie
3 years ago

Roku player NOT activating

I have activated my account via email. I am able to sign into my account on the web. BUT my Roku player does NOT go past "Activate your Roku player" and constantly wants my or edit or resend email.

Help?

TV & Player Setup

1 Reply

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi sillybilly13 

    Thanks for reaching out here in the Community!

    We would recommend performing a factory reset on the affected device and then trying linking your existing Roku account once again.

    Performing a factory reset using the hardware reset button

    1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button. 
    2. If your device has a pinhole button, you will need a paper clip to perform the factory reset.
    3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

    For more information, check out this Support article: How to system restart or factory reset your Roku® streaming device

    If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.

    Keep us posted.


    All the best,
    Kariza