Roku not working since update 2024
has anyone been able to access tv channels ( handset not working , Home Screen Frozen then disappears) following update Jan 2024 ? please
Forum Discussion
Hello, DestinyK.
Thank you for elaborating on your concern. We are happy to assist.
May we know what steps you have taken so far in an attempt to fix this issue? Have you tried a factory reset by clicking the reset button on the device? Kindly do this to put the device settings on default. This should fix the concern. Also, rebooting your router is highly suggested as well.
Please inform us of what you find out.
Regards,
Janadee
please reply to address who raised this issue :
which is mine please,
factory reset, reboot , nothing works , now have a screen saying select language, handset Roku does not respond and can do nothing
Hi Sallyjc,
We appreciate the information that you have provided to us!For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:- Sign in to the community.
- Click the message count or envelope icon to go to your Private Messages Inbox.
- Click Compose New Message.
- Enter the recipient's name in the Send to area.
- Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
- Enter the subject for the message in the Message Subject area.
- Type the reply in the Message Body editor.
- Click Send Message.
- You can look for the messages you've sent in the Sent tab.
To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!Thanks,
John
