Forum Discussion

Sallyjc's avatar
Sallyjc
Channel Surfer
2 years ago

Roku not working since update 2024

has anyone been able to access tv channels ( handset not working , Home Screen Frozen then disappears) following update Jan 2024 ? please 
tv & player features
DestinyK's avatar
DestinyK
Newbie
2 years ago

We have 5 Roku’s, 2 built into the TV and 3 external ones. The 3 external ones have stopped working this past week, all three the same issue. They show connected to the internet and you can use the menu on the side but nothing shows on the options: no apps, no choices no anything. We’ve tried all options that are the general go to fix issues so the update must have killed the external devices. Any help would be appreciated 

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hello, DestinyK.

Thank you for elaborating on your concern. We are happy to assist.

May we know what steps you have taken so far in an attempt to fix this issue? Have you tried a factory reset by clicking the reset button on the device? Kindly do this to put the device settings on default. This should fix the concern. Also, rebooting your router is highly suggested as well.

Please inform us of what you find out.

Regards,
Janadee

  • Sallyjc's avatar
    Sallyjc
    Channel Surfer
    2 years ago

    I have done both , the screen stays stuck on choice of languages, the handset does not work

     

    no channels available , no connection between handset and screen / Roku 

  • Sallyjc's avatar
    Sallyjc
    Channel Surfer
    2 years ago

    please reply to address who raised this issue :

    which is mine please, 

     

    factory reset, reboot , nothing works , now have a screen saying select language, handset Roku does not respond and can do nothing 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Sallyjc,
      We appreciate the information that you have provided to us!

      For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
      To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.
      5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
      6. Enter the subject for the message in the Message Subject area.
      7. Type the reply in the Message Body editor.
      8. Click Send Message.
      9. You can look for the messages you've sent in the Sent tab.

      To learn more about how to send a private message, click this Community link: Help - Roku Community
      We'll be anticipating it!

      Thanks,

      John