Forum Discussion

ValenAndolfatti's avatar
ValenAndolfatti
Newbie
2 years ago
Solved

Roku not responding to Alexa

Hi! I have an issue too! I connect Roku by Alexa’s app and everything is fine, but she says “Roku doesn’t respond”. I did the connection a few times, and I turn off both and then turned on, and it’s not working, I don’t know why. 
I have Alexa echo dot and Roku express (both are updated).

TV & Player Features
    • arthbil's avatar
      arthbil
      Channel Surfer
      2 years ago

      Hi There!

      I already went through the steps to connect my Roky with Alexa multiple times and did not work too. I tried resetting the tv, resetting both the skill and the app, and nothing 😞

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi arthbil,

        Thanks for reaching us here in the Roku Community!

        We appreciate you sharing your experience about this issue with Alexa Skill and for the troubleshooting effort.

        We've flagged this already, and this is currently under investigation. In this case, we'll need your help for an update.

        Please share with us the details below.

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About.).
        • Alexa app version

        We'll be anticipating it.

        Thanks,
        Rey