Forum Discussion

deedles33's avatar
deedles33
Newbie
2 years ago
Solved

Roku not playing on mobile

Suddenly my mobile device won't stream anything - it doesn't even show "watch on mobile" as an option - what happened? I was watching day before yesterday 😖                    ...
mobile app
  • ProStreamer's avatar
    ProStreamer
    2 years ago

    I came here to read posts after facing the same issue. The “watch on mobile” option just was not available for most shows. After troubleshooting in every way noted, I observed that I was able to “watch on mobile” everything in my “continue watching on tv” section of app by touching ellipses under thumbnail, but this was not an option for anything in my “save list” nor anything else I searched.  To test this theory, I loaded content on my Roku device, started a show there, watched for 2 minutes or so, then returned to mobile app and viola I now see option to watch on mobile. Hope this helps others who may have issue!  Also maybe help Roku resolve issue!

Cindyudel's avatar
Cindyudel
Newbie
2 years ago

I am currently experiencing this.  I have tried all of the suggestions in this stream.  I can watch some shows but not others.  I have tried multiple mobile devices and they all will not play certain channels. 

Vshari's avatar
Vshari
Reel Rookie
2 years ago

I can't even get the option to watch. It was there one day then gone. I wish I could post a screenshot

  • ProStreamer's avatar
    ProStreamer
    Newbie
    2 years ago

    I came here to read posts after facing the same issue. The “watch on mobile” option just was not available for most shows. After troubleshooting in every way noted, I observed that I was able to “watch on mobile” everything in my “continue watching on tv” section of app by touching ellipses under thumbnail, but this was not an option for anything in my “save list” nor anything else I searched.  To test this theory, I loaded content on my Roku device, started a show there, watched for 2 minutes or so, then returned to mobile app and viola I now see option to watch on mobile. Hope this helps others who may have issue!  Also maybe help Roku resolve issue!

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Cindyudel Vshari,

    Greetings from the Roku Community!

    Thanks for letting us know about the issue you've been experiencing with the "Watch on Mobile" feature on the Roku Mobile app. We're interested in learning more about the problem, but we need more details.

    Refer to these questions to better identify the issue you're experiencing:

    • When did you notice the issue occur?
    • Are you encountering any error messages or error codes? If so, can you send us a photo?
    • What is the Roku mobile app build version?
    • What is your mobile phone's model and OS version?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • What troubleshooting steps have you taken so far to resolve the issue?

    With more information, we'll be able to assist you further.

    All the best,
    Chel

  • Tatumfamily's avatar
    Tatumfamily
    Newbie
    2 years ago

    Recent app does not allow watching on mobile device. Only plays thru ruko devices.

    yesterday I was required to d/l lasted Ruko version11.2.0 which seems to be only a remote for tv’s. Cannot find an option to view on mobile device. iOS 17.6 iPad