Forum Discussion

Stupidrokoo's avatar
Stupidrokoo
Channel Surfer
2 years ago

Roku not finding WiFi network

My Roku hasn’t worked consistently since I moved in April 

Everything else in my home works without a problem just the roku

Have reset the router and the Roku both multiple times

Previously it was showing the network but every time I tried using it it said it “couldn’t connect” reset router and Roku and now it can’t find the network at all

  • To clarify it is able to find all of my neighbors networks, just not mine

    It is located directly next to the router so that is also not the issue

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert

      Stupidrokoo 

      Likely just a couple of settings in router that need adjusting.

      What is the Roku model number (Settings/System/About), what is router model number, andbwhobis your ISP (internet service provider)? 

      • Stupidrokoo's avatar
        Stupidrokoo
        Channel Surfer

        I cannot access settings as i reset the Roku and am stuck on lets get started, can’t get past setup without wifi

        It’s a little box with a blue light that plugs into my TV if that helps

        Xfinity is my service provider