Forum Discussion

The_Nephilim's avatar
The_Nephilim
Reel Rookie
9 months ago
Solved

Roku not connecting to wireless network but can connect to a hotspot.

Hello Roku users,   I just had this issue with not being able to connect my 3 Roku devices wirelessly on 2.4ghz. now I have 3 computers and 3 phones connecting to the 2.4 no issues, it is just the ...
tv & player wifi
  • The_Nephilim's avatar
    The_Nephilim
    9 months ago

    Hey Roku users,

     

    I figured out what the issue was. the security mode on the wireless was set too WPA3 I set it too WPA2 and voila it connected right away..

     

    So check your Security mode and make sure it is on WPA 2.. thnx all 😉

The_Nephilim's avatar
The_Nephilim
Reel Rookie
9 months ago

Is the Roku devices g/n/ax? the one I have is a 4802x?

The_Nephilim's avatar
The_Nephilim
Reel Rookie
9 months ago

Hey Roku users,

 

I figured out what the issue was. the security mode on the wireless was set too WPA3 I set it too WPA2 and voila it connected right away..

 

So check your Security mode and make sure it is on WPA 2.. thnx all 😉

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    9 months ago

    The_Nephilim 

    Currently, the only Roku devices that can use WPA3 security is the Roku Ultra 4850 and Roku-branded RokuTVs. (these are wifi6 devices/tvs).

    All other models of Roku are not wifi6 capable, so cannot use WPA3.

    If you have some wifi6 devices on your network, you can set your security to WPA2/WPA3 and each device should use the appropriate protocol.

    • The_Nephilim's avatar
      The_Nephilim
      Reel Rookie
      9 months ago

      Yes I didn't think this was the issue but maybe xfinity changed it withan update as I had them working here for 2 years.. I thought an Roku update broke them..

       

      But I seen what was wrong and once I changed the security back to WPA2 it worked like a charm.. maybe others here have a similar issue..

      • noellem21's avatar
        noellem21
        Reel Rookie
        9 months ago

        I found it through my XFinity app and it says WPA2 already. I only have a choice of WPA2 and WPA/WPA2. Roku started to work after I unplugged/plugged back in my router, now it’s back to not working. 

  • ahabdoisa6's avatar
    ahabdoisa6
    Reel Rookie
    9 months ago

    58R6E3

  • noellem21's avatar
    noellem21
    Reel Rookie
    9 months ago

    How do you change that?