Forum Discussion

The_Nephilim's avatar
The_Nephilim
Reel Rookie
9 months ago
Solved

Roku not connecting to wireless network but can connect to a hotspot.

Hello Roku users,   I just had this issue with not being able to connect my 3 Roku devices wirelessly on 2.4ghz. now I have 3 computers and 3 phones connecting to the 2.4 no issues, it is just the ...
tv & player wifi
  • The_Nephilim's avatar
    The_Nephilim
    9 months ago

    Hey Roku users,

     

    I figured out what the issue was. the security mode on the wireless was set too WPA3 I set it too WPA2 and voila it connected right away..

     

    So check your Security mode and make sure it is on WPA 2.. thnx all 😉

renojim's avatar
renojim
Community Streaming Expert
9 months ago

Make sure the wireless mode in your Xfinity router is set to b/g/n and not g/n.  ISPs have a habit of changing settings in their customer's equipment.

The_Nephilim's avatar
The_Nephilim
Reel Rookie
9 months ago

Is the Roku devices g/n/ax? the one I have is a 4802x?

  • The_Nephilim's avatar
    The_Nephilim
    Reel Rookie
    9 months ago

    Hey Roku users,

     

    I figured out what the issue was. the security mode on the wireless was set too WPA3 I set it too WPA2 and voila it connected right away..

     

    So check your Security mode and make sure it is on WPA 2.. thnx all 😉

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      9 months ago

      The_Nephilim 

      Currently, the only Roku devices that can use WPA3 security is the Roku Ultra 4850 and Roku-branded RokuTVs. (these are wifi6 devices/tvs).

      All other models of Roku are not wifi6 capable, so cannot use WPA3.

      If you have some wifi6 devices on your network, you can set your security to WPA2/WPA3 and each device should use the appropriate protocol.

      • The_Nephilim's avatar
        The_Nephilim
        Reel Rookie
        9 months ago

        Yes I didn't think this was the issue but maybe xfinity changed it withan update as I had them working here for 2 years.. I thought an Roku update broke them..

         

        But I seen what was wrong and once I changed the security back to WPA2 it worked like a charm.. maybe others here have a similar issue..

    • ahabdoisa6's avatar
      ahabdoisa6
      Reel Rookie
      9 months ago

      58R6E3

    • noellem21's avatar
      noellem21
      Reel Rookie
      9 months ago

      How do you change that?