Forum Discussion

Kittykins's avatar
Kittykins
Newbie
8 months ago

Roku not connecting to my hotspot

My roku will not connect to my jextream hotspot 

tv & player wifi

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    8 months ago

    What's the model number of your Roku device as displayed under Settings->System->About and what exactly happens when you try to connect?

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    8 months ago

    Hey Kittykins,

    I understand your issue with connectivity. Could you please share the error code you see when attempting to connect? 

    Thanks,
    Roku Community Team

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      8 months ago

      Some Roku models (notably Express/Express+ with model numbers below 3940 and Premiere/Premiere+ with model numbers below 4620) can only work in the 2.4 GHZ WiFi band and cannot see the 5 GHz WiFi band at all.

      Be sure your hotspot is configured to use the 2.4 GHz band to assure compatibility with all Roku models.