Mine stopped suddenly connecting to the internet as well. All the other devices that are connected to the internet are working no problem. I did a factory reset on it and still wont connect to the internet. Have unplugged it many times, and have done a system restart as well. Nothing works
Hello Elainasmom191
Welcome to the Roku Community!
I'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?
Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.
Keep us posted with the details.
Regards,
Karla
