Mine stopped suddenly connecting to the internet as well. All the other devices that are connected to the internet are working no problem. I did a factory reset on it and still wont connect to the internet. Have unplugged it many times, and have done a system restart as well. Nothing works
Hello Elainasmom191
Welcome to the Roku Community!
I'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?
Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.
Keep us posted with the details.
Regards,
Karla
Change your 2.4GHz WiFi radio setting from 802.11 g,n to 802.11 b,g,n
Then your Roku will connect to the internet. If your connection is slow, change the channel setting from "Recommended" to a channel between 1-11. Mine was connected to channel 6. Probably the same as all of my neighbors causing interference. I simply chose channel 1.
My speed was <1 mbps on Recommended channel setting. On channel 1 it is at 35 mbps!
Look at my screen shots for how to adjust these settings in the xfinity app. Every time your modem-router resets/reboots, you will probably need to do all these steps again!
Next step:
Next step:
Make sure you tap Apply and Save etc. for the changes to take effect. Then restart your Roku after your changes finish updating.
Oh yeah, you might need to have your Roku "forget" your WiFi network. Then add it again.
