Had an all day power outage yesterday and everything works except the Roku. I even tried my back-up Roku device. What can I di?
Hi Al80,
Welcome to the Roku Community!
We understand that your Roku device may be having trouble connecting to your home network after a power outage.
We recommend starting here to troubleshoot Network issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support
If none of the suggestions resolved the issue, please let us know and we will be able to assist you further.
Best regards,
Mary
Thanks very much. I discovered that the problem was with my router, not my Roku device.
I had this problem once, then it just started working and I haven't had any problem again. I think a lot of it has to do with updates and your TV's and Roku's ability to work together after updates. I turn my TV off and switch it back on so Vizio can update, Same with Roku device. It happened to me during a time when a lot of new equipment was being offered by Roku. I know this isn't technical, but that's what I did.
I talked to a Verizon rep and she recommended resetting my router and that fixed the problem. Thank you.
Hi Al80,
We appreciate the update regarding your network connection issue.
We're glad to know it's working now. Happy Streaming!
If you have any further Roku-related concerns, please don't hesitate to contact us again.
Best regards,
Mary
