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LindaLee41's avatar
LindaLee41
Newbie
3 years ago

Roku not connecting to internet but my internet is perfectly fine

Anyone having this problem, No internet connection but everting else in you home is connected. Frustrating. I have two rokus and this happen to both of them at the same time. So try the reset button (mine was located on the back near all the input cables.) Resetting is like starting a new Roku tv. Follow the prompts to set up internet then to email.For me the case was an update that would go though. I've try all from unplugging, restarting the router, retyping into the network (internet) and restarting my tv from the settings menu.Bit Reset worked for me good luck.

tv & player wifi

25 Replies

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  • RaymondKn's avatar
    RaymondKn
    Channel Surfer
    3 years ago

    Sorry doubled message to this group! see my other message

    • RaymondKn's avatar
      RaymondKn
      Channel Surfer
      3 years ago

      I am updating on my post from yesterday:

      I can reliably perform these steps every time.

      I connect to my hotspot, while I'm connected to the hotspot, I then ask it to connect back to the wifi.

      It then says it did connect to wifi, but when I turn off the hotspot, it disconnects.

      I also noticed that the IP addresses never change away from my hotspot.

      I get error 014.50 I have Roku emailing me to ask me additional details. our school and staff so far now have 6 devices 1 TV and 5 Roku express devices that all do the same thing. I have confirmed these steps on the tv and 2 of the express devices. one express device was tested with owners hotspot not mine.

      I will be taking some express devices to another nearby location to confirm this is not my school network and sending Roku pictures of those as well.

      roku version is on the TV is: 11.5.0 build 4312-A2 haven't got data on all the others yet

      Test your own devices, confirm these same consistency and call Roku, let's be loud enough to get an engineer or software programmer to hear us!!

  • RaymondKn's avatar
    RaymondKn
    Channel Surfer
    3 years ago

    I work at a dorm school, all staff live here also. over the weekend we have had 4 Roku devices all stop connecting to Wifi. 1 device was a 75" TV used for display in a common location, that was less then 2 years old.

    I called support for the TV brand they gave me Roku support, I called Roku support.

    What fixed this TV, (haven't tested this everywhere), we had the "Bandwidth Saver" setting turned on. she told me to turn it off. (The only step I hadn't tried myself), the next time I attempted the wifi it connected!

    She also had me connect to my phone as a hotspot, and at the moment the wifi connected I was already on the hotspot when I tried connecting to the wifi again. not sure if any of this was part of the fix or not. I had also did a system shutdown and restart and clearing of the network settings prior to the tech support conversation.

    I hope to help our other staff reconnect their personal Roku's as well using this same fix. We urge people to use Bandwidth Saver because we all share the same bandwidth here at our school.

    The lady did say that sometimes having the Bandwidth saver turned on, while trying to reconnect causes connection to fail, this is first I've heard of that, so hope this helps everyone else.

    I'll try to comment again or add to this if it works in on other devices.

    • RaymondKn's avatar
      RaymondKn
      Channel Surfer
      3 years ago

      Update after a few days of trial and error.

      Part of my problem here at the school looks like a failover dhcp server vm. I have no idea why only Roku devices decide to not connect to wifi when it is on but only Roku devices failed.

      The only thing I did recently with that server was move the VM from old hardware to new hardware, it still has all the same settings and the failover was still intact and working between the 2 dhcp servers.

      I looked at time clocks and made sure they were in sync as well as many other settings, I tried again today to turn on the failover server and the Roku TV couldn't connect to wifi.

      This might be related to others issues, but might not, since I can't prove at this time the server isn't at fault. I disabled the failover server and will be building another, because I need failover.

      I will have to readdress this if the issue returns.

      Since absolutely no other device seemed to have issues, and all the people here having trouble, I still believe something needs fixed, but at this time, I need to rebuild.

      Hope someone who knows more might put this with something else and figure it out if they are related.

      Thanks

  • eacarlson926's avatar
    eacarlson926
    Newbie
    3 years ago

    Yes, having problems connecting WiFi.  It worked the first time I connected almost updated and then would not connect to WiFi.  Got some advice from internet carrier and changed the password on my WiFi router.  Roku connected.  Worked for a few weeks and now won’t connect.  Did all the troubleshooting- nothing.  
    the model 3930X-Roku express is just not worth the effort.

  • BossPlayer5150's avatar
    BossPlayer5150
    Reel Rookie
    3 years ago

    This is the solution that worked for me!  You need the xfinity app to control your router.  This option is in 2.4ghz channel setting. 

    It must default to g/n when you restart your router (which i just did)  and that's what makes the roku not like your network anymore. 

  • cc123's avatar
    cc123
    Channel Surfer
    3 years ago

    Same ole' stuff, one hand exemplifying onto the other he has no idea of who he/she even is.

    re-boot this/that again...buy more sell more...purchase cash but buy the warranty.

    discard/trash /displace...all in a day's Data congestion...

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi cc123

      Thanks for the post.

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? With more information, we can assist you further.


      All the best,
      Kariza

      • DeadBeatNative2's avatar
        DeadBeatNative2
        Reel Rookie
        3 years ago

         ##It's very simple why my #Roku Ultra (4670 series) will not connect to wifi.    ROKU devices do not support WPA3.  My new 802.11ax access points do not support any encryption less than WPA3 with exception of WPA2-SHA256 and certificate authentication.  But that whole problem is irrelevant now after my ISP switched to IPv6 only back in Nov.   ROKU can't use IPv6.   

        However, on a side note the education network I work for is switching to IPv6 only in March. Our network has almost 3,800 roku devices which will be renderred useless across the campus network.  We will be referring all them to Roku Support after the switch.

  • Al80's avatar
    Al80
    Reel Rookie
    3 years ago

    Had an all day power outage yesterday and everything works except the Roku.  I even tried my back-up Roku device.  What can I di?

  • Aiyanobor's avatar
    Aiyanobor
    Reel Rookie
    3 years ago

    I have a Roku Premiere, internet is both 2.4 GHz and 5. Recently moved and Roku is not connecting to the internet. All my other devices are but this will not. I’ve rebooting network and restarted the Roku several times to no avail. It only connects to my cellphone which isn’t ideal. Please help. 
    sKU # 3920R

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      3 years ago

      Aiyanobor 

      Your Premiere 3920 is only capable of connecting to your 2.4ghz band. (cannot see or use 5ghz).

      You will need to verify that the 2.4ghz is Enabled and broadcasting (some ISP companies have disabled/turned off customers 2.4ghz radios), and if you are using a cable ISP (Xfinity, Comcast, AT&T), you will likely need to configure your router to use "Wireless Mode" b/g/n on the 2.4ghz band. (Edit your 2.4ghz Wireless Settings from the router or accompanying ISP mobile app).  Also verify that the 2.4ghz is using a "Wireless Channel" between 1 and 11.

      Feel free to post back with ISP (internet service provider) and any settings you are able to determine if you need more help.  Also include router model number.

      • BossPlayer5150's avatar
        BossPlayer5150
        Reel Rookie
        3 years ago

        This happens every time I restart my xfinity modem-router.  Use their app:

        Click on Connect icon. 

        Then your WiFi network name. 

        Then Advanced Settings.

        Then Edit your 2.4ghz.

        Then use the drop-down box to change it to "802.11 b,g,n" (It's probably set to "802.11 g,n")

        Then Apply, Save.  And then restart your Roku.

        It should be good to go! 

         

         

  • Elainasmom191's avatar
    Elainasmom191
    Reel Rookie
    3 years ago

    Mine stopped suddenly connecting to the internet as well. All the other devices that are connected to the internet are working no problem. I did a factory reset on it and still wont connect to the internet. Have unplugged it many times, and have done a system restart as well. Nothing works

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello Elainasmom191

      Welcome to the Roku Community!

      I'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?

      Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
      If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.

      Keep us posted with the details.


      Regards,
      Karla

    • BossPlayer5150's avatar
      BossPlayer5150
      Reel Rookie
      3 years ago

      Change your 2.4GHz WiFi radio setting from 802.11 g,n to 802.11 b,g,n

      Then your Roku will connect to the internet.  If your connection is slow, change the channel setting from "Recommended" to a channel between 1-11.  Mine was connected to channel 6.  Probably the same as all of my neighbors causing interference.   I simply chose channel 1. 

      My speed was <1 mbps on Recommended channel setting.  On channel 1 it is at 35 mbps!

       

      Look at my screen shots for how to adjust these settings in the xfinity app.  Every time your modem-router resets/reboots, you will probably need to do all these steps again!  

      Next step: 

      Next step: 

       

      Make sure you tap Apply and Save etc. for the changes to take effect.  Then restart your Roku after your changes finish updating. 

      • BossPlayer5150's avatar
        BossPlayer5150
        Reel Rookie
        3 years ago

        Oh yeah, you might need to have your Roku "forget" your WiFi network.  Then add it again.