Forum Discussion

LadyBird462's avatar
LadyBird462
Reel Rookie
2 years ago
Solved

Roku needs a customer service line or chat

Roku needs a customer service line or chat. If you submit an online form, you don't get an answer. If you search for a number on the web you get scammers. No response = unhappy customers.  Online sup...
  • AvsGunnar's avatar
    AvsGunnar
    2 years ago

    LadyBird462 

    Have you tried starting here https://support.roku.com/contactus/contact-options.  Select the Accounts, Payments, Subscriptions options.  Then choose a Different Account issue.  Should then present you a Call, Email, or Chat option.

    There are a few different ways to get to this option.

    -----

    Certainly don't agree that online support is worthless, but do agree that the extents companies go to hide/avoid personal support contact options is frustrating.  Normally it factors into my decision whether or not to make purchases from such companies.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

LadyBird462 

Have you tried starting here https://support.roku.com/contactus/contact-options.  Select the Accounts, Payments, Subscriptions options.  Then choose a Different Account issue.  Should then present you a Call, Email, or Chat option.

There are a few different ways to get to this option.

-----

Certainly don't agree that online support is worthless, but do agree that the extents companies go to hide/avoid personal support contact options is frustrating.  Normally it factors into my decision whether or not to make purchases from such companies.

Martymayhem's avatar
Martymayhem
Newbie
2 years ago

I've been searching the Roku site for over an hour looking for a chat feature, or a phone number for customer service.

 

I've clicked the link provided above, made the suggested selections, and it will not load.

It spins, spins, and continues to spin without loading.

 

If this is how Roku handles customer support, I'll be returning my device and getting a Firestick.

 

This is ridiculous and an absolute waste of time.

 

I can't even find an email address.

 

 

  • Marty7's avatar
    Marty7
    Reel Rookie
    2 years ago

    Nonexistent customer support. Roku, do better. The Roku support page; Let's Get In touch will not load.

    It's been spinning and spinning for 90 minutes.

     

    Ridiculous. Not a great start for a new customer.

     

    I'll be returning my Roku for a Firestick.