Forum Discussion

benite02's avatar
benite02
Newbie
2 years ago
Solved

Roku motion sensor sending notifications when I’m home

I have the Roku home monitoring kit. It’s perfect for my tiny apartment but the motion sensor I put in the bedroom (because when we are gone no one should be in there) sends me notifications all day when we move around. I have it deselected on the home mode and only selected on the away mode but that seems to just turn off the alarm on the home base thing and doesn’t turn off motion notifications when I’m home.

Is there anyway to automatically turn off notifications while home or do I just need to manually remember to turn them on and off as I leave?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, benite02

    It's great to see new users here in the Roku Community.

    We appreciate you for sharing this information, and we'd be more than glad to assist. At of the moment, there's no feature to automatically turn off the notification of your Roku Smart Home app while you're at home, and you would need to manually set your notification to your preference. For the meantime, we can recommend to lessen the notification that you receive. For more information regarding this, please refer to this support article at How to reduce the number of unwanted Roku Smart Home notifications.

    If there's anything we can do to assist you further, please let us know.

    Best wishes,
    Kash

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, benite02

    It's great to see new users here in the Roku Community.

    We appreciate you for sharing this information, and we'd be more than glad to assist. At of the moment, there's no feature to automatically turn off the notification of your Roku Smart Home app while you're at home, and you would need to manually set your notification to your preference. For the meantime, we can recommend to lessen the notification that you receive. For more information regarding this, please refer to this support article at How to reduce the number of unwanted Roku Smart Home notifications.

    If there's anything we can do to assist you further, please let us know.

    Best wishes,
    Kash

    • Noneyabiz's avatar
      Noneyabiz
      Reel Rookie
      2 years ago

      Not a solution, In fact another aggravatiing ROKU factor to look for another product. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Noneyabiz,

        Thanks for reaching out to the Roku Community. We'd like to investigate and try to help.

        Would you mind elaborating more on the issue that you're having:

        • What specific Roku device you're having issues with?
        • Are there any error codes?
        • When did you start having this issue?
        • What steps have you taken so far in an attempt to fix the issue

        With a few more details, we'll be able to p[provide you with an accurate response. We're anticipating your response.

        All the best,

        Janadee