Forum Discussion

jmontana's avatar
jmontana
Reel Rookie
3 years ago

Roku Model 3910RW Express+ doesn't work with Motorola Router MG7700

I tried buying my own modem/router, Motorola MG7700, instead of using Xfinity rented modem/router. My Roku Express+ Model 3910RW recognizes the router, appears to be accepting it in wireless connecti...
tv & player wifi
jmontana's avatar
jmontana
Reel Rookie
3 years ago

Kariza, thank you for the quick reply. I checked with Motorola. They said that their MG7700 router's 2.4 band is backward compatible and does not require a change in setting from g/n to b/g/n. So, I'm  not sure how this was achieved by other Roky customers with this particular modem. Thank you though.

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

jmontana 

Thanks for the reply.

Could you try connecting to an alternate wireless network such as a mobile hotspot, to see if you're still experiencing the issue?

Keep us posted!


All the best,
Kariza