Forum Discussion

Judybobooty's avatar
5 months ago

Roku mobile tv app not working correctly

The roku.mobile app says it's connected to my TV. But none of the buttons are doing anything. It was working fine a few days ago. The only button that does anything is my favorited YouTube button. 

5 Replies

  • I’m having the same issue. I unplugged the Roku Tv, restarted, checked that my Wifi correlates with iPad , deleted and reinstalled this great app but nada. The remote connects to my TV but the remote itself doesn’t click for a thing. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator

      Hi, MaryCQ and Judybobooty.

      We're glad to have you joined us here in the Roku Community!

      Dealing with this could be very frustrating, and we completely understand that. No worries; we're here to get this sorted out. 

      To assist us in the investigation, could you provide the following details below:

      • Roku Mobile App version
      • Phone Make/Model
      • Android/iOS version
      • Specific troubleshooting steps you have taken to resolve the issue

      We are dedicated to helping you with this. Please get back to us. 

      Best,
      Emman

      • Annie911's avatar
        Annie911
        Newbie

        Roku will not connect to TV when it was working fine a day ago. The remote cuts on and off the tv and controls the volume. The app on my phone also connects to the ROKU but nothing on the screen of the tv. Do you have any suggestions?