Forum Discussion

weleyva's avatar
weleyva
Reel Rookie
9 months ago

Roku mobile app isn’t working

Roku mobile app keep getting stuck when I close the app and open it back up thus having to force close the app just to get it working again, using iPhone on latest iOS update

8 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi weleyva,

    Thanks for posting in the Roku Community!

    We are glad you let us know about the issue you are having with your Roku mobile app. We would be more than willing to help.

    Here are several detailed troubleshooting steps that we can recommend for this particular issue.

    • Check if the Roku mobile app is up to date.
    • Uninstall the Roku Mobile app and reinstall it again.

    Please let us know if the issue is persistent.

    Regards,
    Riamie

    • mE_2020_2020's avatar
      mE_2020_2020
      Binge Watcher

      I e done everything over and over and over again

      my Mobile roku App cannot find my Roku ultra.. on the same internet folks

      only finds ultra the express Roku i the back room!

       

      as usual Roku help is useless!

      • weleyva's avatar
        weleyva
        Reel Rookie

        Hey mE_2020_2020 

         If you have installed it on iPhone try turning on Roku under local network in settings and privacy in the setting area

    • weleyva's avatar
      weleyva
      Reel Rookie

      Hey RokuRiamie-D 

      I tried all the solutions and it is still doing the same thing and freezing up when I exit the app and open the app again