Forum Discussion

BGetman's avatar
BGetman
Newbie
28 days ago

Roku Mobile App is Frozen

When I turn on the remote control app on my phone, the buttons along the bottom are unresponsive.  The devices button doesnt work and the remote button and home buttons do nothing when you press them.  How can I fix this?

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Greetings, BGetman​.

    Thanks for reaching out here!

    We see that you're experiencing some freezing issues with the Roku Mobile App, and we're here to help out!

    Here's a quick fix you can try.

    • Make sure that you're using the official Roku Mobile App.
    • After ensuring that you're using the official app, try uninstalling and then reinstalling the Roku Mobile app on your phone.

    You can get more tips here!

    Roku Community Team