Forum Discussion

LetsF99ckingGo's avatar
LetsF99ckingGo
Reel Rookie
3 years ago
Solved

Roku Mobile App does not find my Roku

Same jssue. Tried all the steps. IPs ate in range but app will not find roku stick. This is all of a sudden - never had an issue before. Same phone. Same TV and stick. Rebooted everything. Uninstalle...
mobile app
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hi Y2DJ,

    Welcome to the Roku Community. 

    We recommend that you try restarting your wireless network, and then rebooting both your device and mobile app. 

    For other troubleshooting steps to connect the Roku Mobile app to your device please visit our Support page: Why does the Roku mobile app not see my Roku® streaming device?

    Please keep us posted.



    Regards, 
    Karla

LetsF99ckingGo's avatar
LetsF99ckingGo
Reel Rookie
3 years ago

As advised, I have completed all the troubleshooting steps listed and the threads, on the website, from the app. Wi-Fi is connected properly my phone connects to other apps on the TV, it is the Roku app. Something is wrong, there is a bug in a Roku app or sodtware linking to device. I understand serious troubleshooting is required, but I have completed all the troubleshooting steps listed in the thread, reddit, xfinity threads, samsung threads, android etc. Everything. It used to work fine. It doesn't now.

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

LetsF99ckingGo

Thanks for the update. May we ask what Roku model devices are you using? What brand, model, and OS is your mobile device? Has there any changes made recently that might be causing unable to detect your Roku device? 

Please keep us posted on what you find out and we will be able to assist you further.


Regards, 
Nimfa

 

  • Y2DJ's avatar
    Y2DJ
    Newbie
    3 years ago

    I'm having the same issue.  Samsung s21 ultra with the latest App.  Hisense TV 6serues-65

    Software version 11.5.0 build 4e12-ch.

    Please help.  I unplugged the tv a week ago and plugged it back in.  Then after a day it stopped working again.

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hi Y2DJ,

      Welcome to the Roku Community. 

      We recommend that you try restarting your wireless network, and then rebooting both your device and mobile app. 

      For other troubleshooting steps to connect the Roku Mobile app to your device please visit our Support page: Why does the Roku mobile app not see my Roku® streaming device?

      Please keep us posted.



      Regards, 
      Karla