Forum Discussion

LetsF99ckingGo's avatar
LetsF99ckingGo
Reel Rookie
3 years ago
Solved

Roku Mobile App does not find my Roku

Same jssue. Tried all the steps. IPs ate in range but app will not find roku stick. This is all of a sudden - never had an issue before. Same phone. Same TV and stick. Rebooted everything. Uninstalle...
mobile app
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hi Y2DJ,

    Welcome to the Roku Community. 

    We recommend that you try restarting your wireless network, and then rebooting both your device and mobile app. 

    For other troubleshooting steps to connect the Roku Mobile app to your device please visit our Support page: Why does the Roku mobile app not see my Roku® streaming device?

    Please keep us posted.



    Regards, 
    Karla

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi LetsF99ckingGo, 

Welcome to the Roku Community. 

We're sorry to hear about the trouble you are experiencing when connecting your Roku mobile app to your Roku device. If your Roku device is missing from the discovery screen, check that your phone or tablet is configured properly.

  • Is your phone or tablet connected to the correct Wi-Fi network? 
  • Are you using an Apple mobile device? Is your Apple device permitted to access other devices over Wi-Fi? If you have an iPhone or iPad and it is running iOS 14 or higher, you must grant "Local Network" access to allow the Roku mobile app to see and connect with your Roku device
  • Is your mobile device connected to a VPN? 

For detailed information about this, you can visit our support page: How to connect the Roku mobile app to your Roku device over Wi-Fi

Keep us posted on what you find out. 


Regards, 
Nimfa

  • LetsF99ckingGo's avatar
    LetsF99ckingGo
    Reel Rookie
    3 years ago

    As advised, I have completed all the troubleshooting steps listed and the threads, on the website, from the app. Wi-Fi is connected properly my phone connects to other apps on the TV, it is the Roku app. Something is wrong, there is a bug in a Roku app or sodtware linking to device. I understand serious troubleshooting is required, but I have completed all the troubleshooting steps listed in the thread, reddit, xfinity threads, samsung threads, android etc. Everything. It used to work fine. It doesn't now.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      LetsF99ckingGo

      Thanks for the update. May we ask what Roku model devices are you using? What brand, model, and OS is your mobile device? Has there any changes made recently that might be causing unable to detect your Roku device? 

      Please keep us posted on what you find out and we will be able to assist you further.


      Regards, 
      Nimfa

       

      • Y2DJ's avatar
        Y2DJ
        Newbie
        3 years ago

        I'm having the same issue.  Samsung s21 ultra with the latest App.  Hisense TV 6serues-65

        Software version 11.5.0 build 4e12-ch.

        Please help.  I unplugged the tv a week ago and plugged it back in.  Then after a day it stopped working again.