Hi krisbridwell,
Thank you for posting here in the Roku Community!
We understand you're having a problem with the Roku media player since it will not read the file and will give you an error message that says "File Not Payable." No worries; we're happy to assist you further. Different Roku devices support different formats. Newer firmware may support additional formats. The type of audio format supported is dependent on the type of TV or A/V receiver your Roku device is connected to. Formats supported by your Roku device can be viewed by accessing the?/Help pages from the Media Device and the Media Type selection screens.
The following file formats are supported:
- Video: H.264/AVC (.MKV,.MP4,.MOV)
- Audio: AAC (.MKV,.MP4,.MOV); MP3(.MP3,.MKV); WMA (.ASF,.WMA,.MKV), FLAC (.FLAC,.MKV))PCM (.WAV,.MKV,.MP4,.MOV), AC3/EAC3 (.MKV,.MP4..MOV,.AC3), DTS (.MKV,.MP4,.MOV,.DTS), ALAC (.MKV,.MP4,.MOV,.M4A), Vorbis (.OGG,.MKV,.WEBM)
- Playlists: M3U, M3U8, PLS
- Image: JPG, PNG, GIF (non-animated)
The following media formats are supported on Roku devices that support 4K:
- 4K Video: H.265/HEVC (.MKV, MP4, MOV); VP9 (.MKV, WEBM)
- 4K Video: H.264 (Roku Premiere, Premiere+, and Ultra only)
The following media formats are supported on Roku TVs:
Notes:
- The Roku Media Player channel will not display unsupported file types or files it has determined cannot be played by your Roku device.
- DRM-protected content is not supported.
You may also refer to this support article on how I use Roku Media Player to play my videos, music, and photos.
We hope this helps, and please keep us posted on what you find out.
Sincere regards,
John