Forum Discussion

crunchysuperman's avatar
crunchysuperman
Channel Surfer
3 years ago

Roku media player keeps dropping back to menu on Roku TV

I put a Westinghouse Roku TV in the lobby of our business to play an mp4 promo video on loop from a usb stick.  I've got the playback set to loop and it works just fine  . . . . for a while.  It's only a 1 minute video, and it will keep replaying sometimes for days, sometimes only for hours.  But eventually, I see that the Roku screensaver is on, as it's back at the Roku main menu.  Doesn't seem to be any rhyme or reason to how long it will keep playing, and I've tried several different usb sticks.  All the power save stuff is turned off.  I've also tried covering the IR port, just in case it is somehow getting a signal to stop, but no change.  Any ideas?

15 Replies

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi crunchysuperman, 

    Welcome to the Roku Community. 

    Have you tried to remove and reinstall the Roku Media Player to see if it helps? 

    To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    If you need assistance with the Roku Media Player, you can visit our Support page for troubleshooting here: How to use Roku Media Player to play your videos, music and photos

    Hope this helps. Let us know if you need additional support. 


    Regards, 
    Nimfa

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        crunchysuperman 

        Thank you for doing the suggested steps. Feel free to keep us posted on how it goes, especially when if it did not work for us to assist you further. 

        We look forward to hearing back from you soon.


        Regards, 
        Nimfa